Financial Services & NBFC Back-Office
A microfinance institution runs a large, distributed, high-attrition field workforce, and the people admin, onboarding paperwork, attendance from the field reconciled to payroll, the repetitive leave, payroll and policy questions, swamps a small HR team. The work is mechanical and quantifiable in rupees, but every people decision, who to hire, pay, promote or exit, is a live legal-risk surface where a machine must not decide.
Who has it
Microfinance institutions, where the large, distributed, high-attrition field workforce makes this the signature build, and the people-admin side of NBFCs, co-operative and small-finance banks and broking back-offices. The KYC document register is delivered separately, as the document-workflows build.
What we build
The internal people machinery run cleanly: field onboarding and document collection, attendance-to-payroll reconciliation for a distributed workforce, a cited leave/payroll/policy helpdesk off the firm's own handbook, statutory people records, and a plain read on headcount, cost and attrition. Every decision about a person stays with a named manager.
What is automated, where AI helps, who signs off
The reliable spine
The non-AI spine is the people machinery: field onboarding and document collection, deterministic attendance-to-payroll reconciliation for a distributed workforce, statutory people records, and a plain read on headcount, cost and attrition.
Where AI helps
AI is limited to running a cited leave, payroll and policy helpdesk off the firm's own handbook and reading onboarding documents into clean records; every decision about a person, who to hire, pay, promote or exit, stays with a named manager.
Who signs off
A named person signs off anything touching money, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
Routine people questions get answered on their own; field onboarding documents are collected and structured without the WhatsApp chase; attendance reconciles to payroll instead of being re-keyed monthly; every decision about a person stays with a named manager.
Illustrative outcome
HR admin hours freed for real people work; attendance-to-payroll re-keying removed.
Illustrative; final numbers come from your own data.
Path to the build
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
A free 60-minute call. No cost, no obligation, just a clear read on what is worth building.