The reliable spine
The concierge answers from live, connected data, so it never guesses, and routine, reversible replies (application status, document checklist, interview slot, joining details) go out on their own.
IT & Software Services
Candidate front-desk concierge
In a staffing or high-volume-hiring business, WhatsApp is already where candidates live, and the repetitive traffic, "what is my application status", "where do I send my documents", "what is the interview slot", "is the offer confirmed", lands on WhatsApp and is handled slowly by hand or dropped, so good candidates go cold and the recruiting team burns its day repeating the same replies. For domestic support operations, the same is true of the end-customer support line.
Who has it
Core for staffing and managed-services providers (the candidate-facing front desk) and BPO / KPO and support operations (domestic support and large-hiring front desk). Honestly narrow elsewhere: the export-facing sales of IT services and SaaS firms do not run on WhatsApp, so the concierge is not forced there.
What we build
A WhatsApp concierge that answers the repetitive candidate (or domestic support) traffic straight from the firm's own live data, application status, document checklist, interview slot, joining details, captures documents and new enquiries into the system, and hands anything sensitive to a named person.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI is limited to understanding the candidate's or customer's question and drafting the reply from the firm's own live data; anything sensitive is handed to a named person, and it never owns the commitment, the offer or the decision.
Who signs off
A named person signs off anything touching money, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
No candidate or enquiry slips through; more answered same-day so fewer good candidates go cold; the recruiting or support team gets its day back for the work that needs a person; documents land clean into the system.
Illustrative outcome
Same-day response on the bulk of routine candidate traffic and fewer candidate drop-offs in the pipeline. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
What tends to pair with this one.
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