The reliable spine
The concierge answers from live, connected data so it never guesses; routine, reversible reminders and status replies go out on their own.
Jewellery & Gems
Gold-savings scheme ledger and customer concierge
The gold-savings scheme runs on installment reminders that go out by hand or not at all, so a missed reminder loses a scheme completion and the float that comes with it. Customers chase anxious "is my custom order ready" calls; retailer buyers ask the day's rate, stock-at-godown and dispatch status; the repetitive traffic on WhatsApp is handled slowly or dropped.
Who has it
The retail jewellery showrooms most of all, for schemes and custom orders, and the gold and diamond wholesalers for the rate, stock and dispatch traffic from their retailer customers.
What we build
A WhatsApp concierge that answers the routine front-desk traffic straight from the firm's own live data (order status, custom-order-ready alerts, the day's rate, stock-at-godown), and a scheme-member ledger that fires installment reminders automatically off real scheme events. New enquiries capture into the tracker; anything sensitive goes to a named person.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI is limited to bounded reading, extraction, matching, clustering or drafting from the firm's own data for Gold-savings scheme ledger and customer concierge; it never owns the number, the approval, the promise or the decision.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
Fewer anxious "is it ready" calls; higher scheme-completion rates; rate and stock queries answered same-day; the counter team gets its day back; new enquiries land clean into the tracker.
Illustrative outcome
Higher scheme-completion rates and same-day response on the bulk of routine customer traffic. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
What tends to pair with this one.
Same industryApproval gates on gold, stock and creditSee what we buildSame industryAsk your data in plain EnglishSee what we buildSame industryHallmarking, HUID, GST and cash-limit complianceSee what we buildAgri-Inputs & AgritechWhatsApp concierge for the order, balance and service deskSee what we buildAgri-Processing & CommoditiesWhatsApp concierge for the dealer/buyer front deskSee what we buildAuto Components & AncillaryA WhatsApp concierge for buyer and dispatch updatesSee what we build
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