The reliable spine
The concierge answers from live, connected data so it never guesses; routine, reversible replies (a tracking link, a catalogue, a stock check, a COD confirmation) go out on their own.
Retail & D2C
WhatsApp concierge for the front desk
WhatsApp is already where the customer lives: order status, COD confirmation, catalogue and price, size and stock-at-store, return and exchange status. The repetitive traffic is handled slowly by hand or dropped, so leads go cold, COD orders go out unconfirmed and get refused, and the team burns its day repeating the same replies.
Who has it
Across all segments; highest value for D2C / online-first consumer brands and omnichannel retailers where direct-customer traffic is heaviest, and useful for marketplace-led sellers and retail chains on order-status and return-status volume.
What we build
A WhatsApp concierge that answers the repetitive front-desk traffic straight from the brand's own live data (order status, tracking, stock, catalogue, return status), confirms COD before dispatch to cut refused deliveries, captures new enquiries into the system, and hands anything sensitive to a named person. This is the production concierge capability the firm already runs, configured to the brand's own number and data.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI reads the customer's free-text message to understand what they are asking and pulls the right live answer; anything sensitive, a refund, a complaint, a price exception, is handed to a named person rather than answered by the concierge.
Who signs off
A named person handles anything touching money, stock, a customer promise, a payment, a price, a credit decision or people; the concierge serves the routine traffic and escalates the rest.
What changes day to day
No enquiry slips through; more answered same-day; COD orders confirmed before they ship so fewer are refused; the team gets its day back for work that needs a person; orders land clean into the system.
Illustrative outcome
Same-day response on the bulk of routine customer traffic; fewer dropped enquiries; fewer COD refusals after confirmation. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
What tends to pair with this one.
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