The reliable spine
The concierge answers from live, connected data so it never guesses; routine, reversible replies (a shipment status, a tracking number, a catalogue) go out on their own.
Exporters & Import Trading Houses
WhatsApp concierge for the buyer and supplier front desk
WhatsApp is already where buyers, suppliers and dealers live (shipment and consignment status, document requests, sample and catalogue queries, dispatch photos, price indications, order and clearance status), often across time zones, and the repetitive traffic is handled slowly by hand or simply dropped, so leads go cold and the team burns its day repeating the same replies.
Who has it
All segments; highest value for merchant exporters, import and distribution houses and commodity and agri-export traders, where inbound buyer, supplier and dealer traffic is heaviest.
What we build
A WhatsApp concierge that answers the repetitive front-desk traffic straight from the firm's own live data (order and shipment status, document availability, catalogue, dispatch and tracking, stock-at-godown for an import house), captures new enquiries straight into the pipeline, and hands anything sensitive to a named person.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI is limited to bounded reading, extraction, matching, clustering or drafting from the firm's own data for WhatsApp concierge for the buyer and supplier front desk; it never owns the number, the approval, the promise or the decision.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
No enquiry slips through; more answered same-day across time zones; the team gets its day back for work that needs a person; new enquiries land clean into the pipeline.
Illustrative outcome
Same-day response on the bulk of routine buyer and supplier traffic and fewer dropped enquiries. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
Related builds
What tends to pair with this one.
Same industryApproval gates on money, documents and commitmentsSee what we buildSame industryAsk your data in plain EnglishSee what we buildSame industryWorkflow automation for the deal cycleSee what we buildAgri-Inputs & AgritechWhatsApp concierge for the order, balance and service deskSee what we buildAgri-Processing & CommoditiesWhatsApp concierge for the dealer/buyer front deskSee what we buildAuto Components & AncillaryA WhatsApp concierge for buyer and dispatch updatesSee what we build
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