The reliable spine
The non-AI spine is the timed, rules-based messaging off the guest history: the pre-arrival note, the post-stay thank-you, the festival and birthday touches, and the win-back, each on its own trigger.
Hospitality (Hotels & Restaurants)
Keep guests coming back, repeat and referral follow-up
Most family hotels and restaurants have a guest list they never use, and the money already earned (the repeat stay, the returning cover, the referred wedding, the rebooked conference) leaks because follow-up relies on memory.
Who has it
Restaurants, QSR and cafe chains and hotels and resorts for repeat covers and stays from a guest list the property never uses; banquets, catering and events for wedding referrals and corporate rebookings.
What we build
Simple, timed, rules-based communication on WhatsApp and email off the property's own guest history: a pre-arrival message with directions and check-in details, a thank-you and review request after the stay, a festival or season offer to past guests, a note to regulars on a birthday or anniversary, a win-back to guests who have not visited in a while, and a referral and rebooking nudge to event clients. The routine messages run on their own; anything offering a discount or a comp is drafted and a person approves it.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI drafts each message in the property's voice from the guest's own history; the routine notes go out on their own, but anything offering a discount or a comp is approved by a person, and it never owns the number, the approval, the promise or the decision.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
More repeat stays and covers from guests already on the list, at almost no extra cost; event relationships start producing referrals and rebookings instead of going cold.
Illustrative outcome
A measurable lift in repeat covers and stays from existing guests. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
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What tends to pair with this one.
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