What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
The reliable spine
The reliable spine is non-AI: the claim ledger that ties every scheme earned to the credit note received, the rules that flag unclaimed, short-settled, rejected and expired claims, the price-drift and missed-rebate checks against the agreed rate, and the near-expiry stock view in rupees against the return window.
Where AI helps
AI is confined to reading the scheme circulars, supplier invoices and credit notes, matching line items across them, and drafting the claim follow-up; it never owns the recovered number, the claim filed or the settlement accepted.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.