The reliable spine
The non-AI spine is the source-linked workflow: clean records, rules, calculations, integrations, exception queues, approvals and reporting for Incentive, drawback and refund recovery.
Exporters & Import Trading Houses
Incentive, drawback and refund recovery
Every export shipment earns a stack of refunds and incentives that is the firm's own money: duty drawback, the IGST refund on zero-rated exports, the transferable RoDTEP e-scrip, and for apparel and made-ups the RoSCTL scrip. The claims run through different portals (ICEGATE, the GST portal, the DGFT platform) on different cycles, the rates and value caps change by notification through the year (the RoDTEP rates were cut in February 2026 then largely restored from 23 March 2026, with the scheme extended to 30 September 2026 and 142 tariff lines added from 1 May 2026 reported, DGFT / Rasp International / Afleo), and the matching of what was shipped to what was claimed to what was received is manual or non-existent. Refunds sit stuck on one mismatched field; transferable scrips expire unsold on the ICEGATE transfer module; sector schemes go partially claimed. The money is real, recoverable, and auditable to the firm's own shipping bills. Freight, forwarding, CHA and line charges are billed on dense invoices against rate cards nobody re-checks line by line, so weight and zone overcharges, currency applied at a worse rate than agreed, detention and demurrage passed through unaudited, and destination charges that were never quoted all leak.
Who has it
Merchant exporters carry it as their signature recovery; commodity and agri-export traders carry it on drawback, IGST refund and the agri-eligible RoDTEP lines; and so does any exporting maker. It is the sector's universal entry wedge. On export freight and forex it sits with merchant exporters and commodity traders, on import freight, clearing, demurrage and the IGST and duty position with import and distribution houses, and with any house that has a real freight and forex bill. The per-consignment realized-margin angle is sharpest for commodity and agri-export traders, where price and forex move daily, and on the commodity side of merchant exporters.
What we build
A read-only sweep across the firm's own shipping bills, GST returns and bank records that surfaces, per shipment, what was earned (drawback, IGST refund, RoDTEP, RoSCTL) vs what was claimed vs what was actually received, with the gaps ranked by recoverable rupees and a line-level trail back to the shipping bill. It tracks scrip balances and expiry so transferable scrips are used or sold before they lapse, and flags refunds stuck on a single fixable mismatch. We track the published rates and notifications; we do not invent eligibility, and every claim is filed by a person. A freight-and-charge audit against the firm's own rate cards and weight slabs that flags every weight, zone, currency, demurrage and destination-charge variance, and a forex reconciliation that compares the contracted and booked rate to the rate actually applied on each realization. The overcharges and forex differences worth chasing are clustered and ranked, and the dispute or claim is drafted for a person to file.
What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
Where AI helps
AI is limited to bounded reading, extraction, matching, clustering or drafting from the firm's own data for Incentive, drawback and refund recovery; it never owns the number, the approval, the promise or the decision.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.
What changes day to day
Under-claimed and stuck refunds surface with a line-level trail; scrips are used or sold before they expire; the incentive stack is tracked claim to credit instead of trusted to memory; the recovery becomes a recurring sweep every cycle. Freight, weight, zone, demurrage and destination overcharges and forex spread are caught and claimed back instead of silently accepted; the firm sees its true realized rate against the day's card. The trader sees true realized margin per consignment and live exposure instead of discovering it after close; consignments drifting below the margin floor surface while there is still time to act.
Illustrative outcome
Recovery of under-claimed and stuck incentives and refunds, often the largest single recovery in the first build, evidenced from the firm's own shipping bills. Recovered freight, demurrage and forex leakage per cycle, traced to the firm's own bills. Visible per-consignment realized margin and fewer below-floor consignments. Illustrative; final numbers come from your own data.
Illustrative; final numbers come from your own data.
Path to the build
How this one gets built.
Book a free 60-minute call, then a free Blueprint on the firm's own records. Deep-dive and build, followed by run and govern so the workflow keeps paying back.
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