What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
The reliable spine
The non-AI spine is the live appointment case and pipeline: secondary movement by grade and territory, coverage, scheme compliance and the margin a principal's lines actually earn, computed from the firm's own data, plus an enquiry-to-quote-to-order pipeline with named owners and next-action dates.
Where AI helps
AI only drafts and summarises around that data: it turns the live numbers into the narrative of an appointment case, and drafts a follow-up a person reviews. It never sets the figures, makes the commitment to a principal or owns the deal.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.