What is automated, where AI helps, who signs off
Automation for the routine. A person on every decision that matters.
The reliable spine
The reliable spine is non-AI: the tracked enquiry inbox and the lightweight pipeline shaped to the sale, with an owner and a deadline on each stage, timed reminders so a finance or subsidy milestone never stalls, and the cost-to-acquire and true-conversion arithmetic on real numbers.
Where AI helps
AI is confined to reading inbound enquiries across channels, capturing them into a clean record and drafting the next-step follow-up; it never owns the quote, the commitment or the customer promise.
Who signs off
A named person signs off anything touching money, stock, a customer promise, a regulated filing, a payment, a price, a credit decision or a people decision.